Business Process

Hi....we meet again. Today we would like to explained about the business flow of the system. We are focusing on Enquiry office module. But below are the overall flow of the information goes by PRS.

It begin on the process of lodging a police report starts with the complainant walk in to the Police Station and at the Enquiry Office. Than the Rank File Officer will type the complainant report into the system. Then, the typed report is shown to the complainant for him/her to acknowledge it to be true and accurate. In case where he or she cannot read Bahasa Malaysia, the report is read to him or her and translated if possible. The complainant will then sign a copy of the report for acknowledgement.The PRS will then generate automatically a police report number.the Officer-in-Charge of Police Station (OCS) classifies the complaint according to the nature of the report, whether it is of a civil or criminal category such as ROA (Refer other agency), RIO (Refer investigation officer) or RTM (Refer to magistrate). After the OCS have been classified the report, the Investigation Officer (IO) will classified the case and take further action. Both of the OCS and IO will seek advice from the Officer-in-Charge of Criminal Investigation (OCCI) subsequently re-check whether the report is appropriately classified.When the report case is been classified, further action need to be proceed. If the case is criminal, then the Investigation Officer need to begin to state the “who, what, where, when, why, and how” of the case. It is a continuous process as evidence and leads are tracked down and results are analyzed. After the IO complete all the investigation and collect the entire document needed, they will present to the Deputy Public Prosecutor. Then the DPP will analyzed the case and make decision. The case analyzed will be either charged the suspect is formally told that they will be sent to court and what law they are alleged to have broken. Secondly, no further action if there is insufficient evidence to charge or caution a suspect, no further action will be taken by police. Thirdly is to compound the suspect.

The PRS is monitored daily at the District, Contingent and Bukit Aman HQ levels. Senior officers at these levels regularly check the accuracy of the classification through the system itself. As this practice is very important that disciplinary actions will be taken against those officers who failed to classify cases accordingly and those who refused or failed to take down a report will be dealt with disciplinary procedure.

ok guys, thats all for today. see ya next chapter...